ATP Problem - Layers not tooling correctl

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We recently 
purchased an enroute upgrade from you for our Multicam CNC machine . We are 
having a problem with the software that appears to be a bug in the programming 
.
We programmed machine processes and 
applied them to layer names in the automatic toolpath . The process is working 
fine with the exception of that occasionally (and to frequently) enroute doesn't 
apply the machining to a layer .
We are using an AutoCAD template 
with the layer names  i.e. DADO12mmBIT9.5mmST , and from time to time , the 
tooling is not applied to the geometry within that layer . Upon reloading the 
DXF and processing it again , without making any change to the DXF , it then 
applies the tooling , meaning the problem can really only lay within enroute 
itself . Please let me know if there is a fix to this bug or how we can go about 
correcting the problem as its causing us many headaches at the moment 
.

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0.27722769342247766 Members Profile Find Members Posts Apprentice Joined: 18 November 2011 Location: Canada Points: 2	Post Options Post Reply Quote 0.27722769342247766 Report Post Thanks(0) Quote Reply Topic: ATP Problem - Layers not tooling correctl Posted: 18 November 2011 at 2:41pm
	We recently purchased an enroute upgrade from you for our Multicam CNC machine . We are having a problem with the software that appears to be a bug in the programming . We programmed machine processes and applied them to layer names in the automatic toolpath . The process is working fine with the exception of that occasionally (and to frequently) enroute doesn't apply the machining to a layer . We are using an AutoCAD template with the layer names i.e. DADO12mmBIT9.5mmST , and from time to time , the tooling is not applied to the geometry within that layer . Upon reloading the DXF and processing it again , without making any change to the DXF , it then applies the tooling , meaning the problem can really only lay within enroute itself . Please let me know if there is a fix to this bug or how we can go about correcting the problem as its causing us many headaches at the moment .

R.Terry Members Profile Find Members Posts Expert Joined: 02 November 2011 Location: Canada Points: 20	Post Options Post Reply Quote R.Terry Report Post Thanks(0) Quote Reply Posted: 18 November 2011 at 3:02pm
	Is it always a specific layer that it happens with? Or does it appear more random?

0.27722769342247766 Members Profile Find Members Posts Apprentice Joined: 18 November 2011 Location: Canada Points: 2	Post Options Post Reply Quote 0.27722769342247766 Report Post Thanks(0) Quote Reply Posted: 21 November 2011 at 10:02am
	its always a random layer

Forum Director Members Profile Find Members Posts Admin Group Staff Joined: 09 November 2004 Location: USA Points: 213	Post Options Post Reply Quote Forum Director Report Post Thanks(0) Quote Reply Posted: 22 November 2011 at 11:20am
	As I explained to you on the phone, this is not a known bug, most likely it is a currupted dll. After you've reinstalled, let me know if you experience any issues, Rafael Lima EnRoute Application Support Specialist