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Key not found

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DesignTeam4448 View Drop Down
Apprentice
Apprentice


Joined: 16 March 2016
Points: 2
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    Software: OtherEnroute  Level:
    Posted: 16 March 2016 at 11:43am
We're running Enroute 5 and it drops out several times a day with the message "Key not found".  It runs great for a while, but suddenly just shuts down.  Any suggestions on how we can get this resolved?
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paloalto_17 View Drop Down
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Joined: 29 October 2012
Location: United States
Points: 215
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    Posted: 16 March 2016 at 5:27pm
So that sounds pretty typical of a USB key that might be going bad, but there is one thing you can try first to see if it helps. 
First unplug your USB key then go to this website and download and install the Safenet Protection installer 7.6.8
http://www.safenet-inc.com/support-downloads/sentinel-drivers/
Then after it has finished installing if it asks you to restart do that, and when your computer is back up then plug your USB key in wait for it to light up green. Then try to run the software and see if that helps at all. 

If this still does not work then you can call our Enroute sales and tell them your key is bad and you need to replace it. We can send you a new key and then you will send your broken key back to us. The sales number is 800-229-9044 x117

Best regards,
Aaron
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yangxq View Drop Down
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Joined: 05 July 2014
Location: Malaysia
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    Posted: 03 April 2016 at 9:49pm
668876 password forgot
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paloalto_17 View Drop Down
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Admin Group


Joined: 29 October 2012
Location: United States
Points: 215
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    Posted: 04 April 2016 at 4:25pm
YangXq,
 The forums is probably not the best place to request your password, because I don't want to post it for everybody to see. If you got to this address below you can submit a email request to our tech support team and they can email you a password. 


http://www.enroutesoftware.com/enroute-professional-resources

Best Regards,
Aaron
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